Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, such as your name, email address, phone number, and any other details you submit through contact forms, trial sign-ups, or account registration.

We may also automatically collect certain information when you access our website, including your IP address, browser type, device information, pages viewed, and the dates and times of your visits. This information is typically gathered through cookies and similar tracking technologies, as described in Section 5 below.

2. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and services
• Responding to inquiries, support requests, and communications
• Sending administrative information, updates, and marketing communications where permitted
• Improving our website, products, and services
• Monitoring usage patterns and analysing trends
• Detecting, preventing, and addressing technical or security issues
• Complying with applicable legal obligations

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your data protection rights.

4. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or customer communication tools
• Professional advisors, including legal and financial consultants, where necessary
• Regulatory authorities or law enforcement, where required by law or to protect our rights
• A successor entity in the event of a merger, acquisition, or sale of assets

Any third parties we engage are expected to handle personal information in accordance with applicable data protection obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to recognise your browser, remember preferences, and understand how visitors interact with our content. You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of certain features on our website.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

7. Data Security

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided on our Contact page.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will indicate the "Last updated" date at the top of this page when changes are made. Continued use of our website after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please get in touch via the details listed on our Contact page.

This document is a general template and does not constitute legal advice. Quandle recommends obtaining professional legal review to ensure this policy accurately reflects your data practices and complies with applicable laws in your operating jurisdictions.